ShopBug.com

Shipping & Returns

Terms and Conditions of Sale

1. Terminology

In the terms and conditions herein:
“Customer” means the party submitting the online order and identified as the customer in the Customer Information Form on the Website.
“Products” mean the goods displayed/listed in the Website and/or offered for sale on the Website.
“ShopBug” is the abbreviated name for ShopBug Pte Ltd and means the party that accepts Customer purchases of the Products listed and thereafter fulfilling the purchases by delivering the Products to the Customer.
“Terms and Conditions” mean ShopBug’s term and conditions of sale as stated herein (as or revised by ShopBug from time to time) and in any other documents issued by ShopBug may be referred to herein, whether directly or indirectly, in the course of the transactions contemplated herein.
“Website” means any ShopBug WebPages, including this webpage.

2. Application of terms and conditions of sale

By completing the product purchase order form and clicking on the “Submit” button and submitting an order via ShopBug’s on-line system, Customer represents and warrants that Customer has the requisite legal capacity, authorization and consent (under the relevant laws in the relevant jurisdiction) to contract with ShopBug and agrees to be bound by the Terms and Conditions.
The Terms and Conditions represent the complete and existing contract between Customer and ShopBug in relation to a purchase of any of the Products. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by ShopBug shall be subject to amendment without any liability on the part of ShopBug.

3. Characteristics of products

ShopBug has tried its best to ensure that the images of the products materially resemble the Products delivered to the Customer. These images are provided to ShopBug by the suppliers/manufacturers of the products or other third parties. Due to differences in monitors, the colour seen on screen may not be exact colour of the Product. Accordingly and due to limitations beyond ShopBug’s control, ShopBug is not responsible or liable for any differences or non-conformity of the Products delivered to the Customer as compared to the images of the Products displayed in the Website.

4. Availability of products

All orders shall be subject to the availability of Products. The delivery period(s) indicated at the Website for the Products are estimates only and denote the minimum delivery period(s) for the Products upon receipt of due payment or satisfactory evidence of due payment from the Customer. ShopBug makes no representations or warranties that the Products will be duly available within such estimated period(s). However, if this happens, you will be notified. On occasion, we may also call you, either for notification on a product you ordered or to check your delivery and payment information.

5. Confirmation of orders

No order submitted by the Customer shall be deemed accepted by ShopBug unless and until confirmed by ShopBug by way of return call or return email or fax to Customer at the email address or fax number specified by in the Customer Information Form (My Account) on the Website. For the avoidance of doubt, ShopBug’s obligations under the Terms and Conditions shall be conditional upon receipt of due payment or satisfactory evidence of due payment from the Customer.

6. Changes and cancellations

There shall be no cancellation of or changes to Customer’s order (upon submission of Customer’s order and/or acceptance of Customer’s order by ShopBug) without ShopBug’s written consent to the same. Customer undertake to indemnify ShopBug for any loss, damage, cost or expense (including but not limited to cancellation fees, warehousing/storage expenses and shipping/handling expenses) suffered or incurred by ShopBug as a result of such cancellation of or changes to Customer’s order. Customer hereby acknowledges that ShopBug shall incur such loss, damage, cost or expense in the event of any cancellation of and/or changes to Customer’s order. Customer shall (without prejudice to any right or remedy vailable to ShopBug under the Terms and Conditions or general law) reimburse ShopBug such loss, damage, cost or expense on first demand by ShopBug. ShopBug further reserves the right to suspend the performance or any of its obligations under the Terms and Conditions until Customer indemnifies ShopBug accordingly.

7. Terms of payment

The prices of the Products are as displayed at the Website and are quoted in Singapore Dollars as the base currency. US Dollars and other currencies may be displayed if the Customer elected to, but will all be dependent on the currency rate stipulated by ShopBug and with non-dependence with the foreign exchange rates provided by any bank. ShopBug reserves the right to change the prices quoted due to unforeseen circumstances but shall inform Customer by email or call or fax (at the email address or fax or phone number provided by the Customer). All prices quote are exclusive of delivery charges, taxes/levies and other fees, unless otherwise stated.

8. Retention of title, passing of risk

Notwithstanding anything to the contrary, title to the Products remains with ShopBug until all amount payable in respect of the Products are received in full by ShopBug. Risk in the Products shall pass from ShopBug to Customer upon delivery or deemed delivery of the Products to Customer.

9. Delivery

ShopBug shall be obliged to deliver the Products to the Customer only upon ShopBug confirmation of Customer’s order and receipt of due payment or satisfactory evidence of due payment from Customer.
Delivery of the Products shall be made in accordance with the trade terms agreed at such place, date or time as ShopBug may notify the Customer by email or fax or phone. We require a signature and Company Stamp on all packages sent from ShopBug. We require this for delivery assurance. If you are not in office or home to accept the package, ShopBug will do a surcharge for the next delivery attempts.

We charge a flat fee of S$8.00 for delivery within Singapore. Delivery is free for goods purchased above S$50.00 and delivered within Singapore.

10. Late delivery, non-delivery, partial delivery

Any time period indicated at the Website as to the delivery period of the products are estimates only. ShopBug shall undertake all reasonable efforts to ensure that the Products are delivered to Customer within the relevant period(s) specified at the Website, or as agreed between ShopBug and Customer. Notwithstanding the aforesaid, ShopBug is unable to guarantee there shall be no late delivery or non-delivery of the Products and ShopBug makes no representations or warranties that the Products will be delivered within such period(s). Customer hereby agrees that ShopBug shall not liable for any loss, damage, cost or expense suffered or incurred by Customer as a result of such late delivery or non-delivery.

11. Product warranty

ShopBug shall pass on any product warranty offered by manufacturer of the Products to Customer. However, as ShopBug does not manufacture the Products itself, ShopBug shall neither responsible for any faults or defects of the Products nor shall it be liable for any claims for loss, harm or damage by the Customer or any end-consumer or any third party arising out of or in connection with the Products.

12. Returns

In the event that the Products or parts of the Products are damaged, defective or faulty (through no fault of Customer), ShopBug shall, at its discretion:

Replace the same products or part(s) due to manufacturer's fault.

Provided that:

Customer notifies ShopBug their intention to return the products within 5 days of the delivery or deemed delivery of the Products to Customer; and
Customers returns the Products or part(s) thereof to ShopBug in their original packing to such collection point designated by ShopBug; and
ShopBug agrees to such return of the products or part(s) thereof by Customer.
Customer shall bear all delivery charges in relation to the return of the Products or part(s) thereof to the collection point designated by ShopBug.

All our goods sold are non-exchangeable and non-returnable.

13. Ownership of intellectual property, rights

All intellectual property rights existing in or in relation to the Website and/or contents (including but not limited to any text, picture, image, sound, graphics, video and other data), the Products and/or any information, images or drawings supplied with the products belong to ShopBug and/or the supplier/manufacturer of the Products (where applicable). Nothing herein shall or shall be deemed to pass any such intellectual property right to Customer.
ShopBug makes no representations or warranties of any kind (whether express or implied) as to the intellectual property rights in relation to the Products and/or any information images or drawings supplied with the Products.
Customer undertakes not to use or download any material from the Website and/or its contents (including but not limited to any text, picture, image, sound, graphics, video and other data) without the first obtaining prior consent or a license to do so from ShopBug.

14. Indemnity

Customer shall indemnity ShopBug fully against all losses, liabilities, costs and expenses, which ShopBug may suffer or incur as a result of Customer’s breach of any of its obligations under the Terms and Conditions.

15. Termination

Without prejudice to any other right or remedy available to ShopBug, ShopBug reserves the right to terminate the contract between Customer and ShopBug as constituted by the Terms and Conditions by 3 days written notice in the event that:

Customer fails to make any payment on the due date; or
Customer goes into liquidation, or, a meeting is called for the purpose of considering liquidation, or, where Customer propose to or enter into any scheme of arrangement or composition with its creditors, or, where a provisional liquidator, judicial manager or receiver is appointed in respect of the whole or part of Customer’s undertaking, property or assets; or
Customer’s commits a material breach of the Terms and Conditions; or
The relevant credit insurer revokes customer’s credit terms.

Following the termination of the contract, each party’s respective rights and obligations shall expire and neither party hereto shall have any liability to the other party by reason only of such termination except that neither party shall be deemed to be released from any liability or obligation, or have released any right or remedy, in respect of any breach by the other party of its obligations under the Terms and Conditions that occurred prior to termination.

16. Limitation of liability

ALTHOUGH THE INFORMATION PROVIDED IN THIS WEBSITE IS PRESENTED IN GOOD FAITH AND BELIEVED TO BE CORRECT AS OF THE DATE IT IS SUBMITTED, THE WEBSITE IS PROVIDED ON AN “AS IS” BASIS. SHOPBUG MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY OR COMPLETENESS OF SUCH INFORMATION, DUE LARGELY TO THE FACT THAT MUCH OF SUCH INFORMATION IS SUPPLIED TO SHOPBUG BY THE SUPPLIERS/MANUFACTURERS OF THE PRODUCTS. CUSTOMER IS SOLELY RESPONSIBLE FOR AND SHALL MAKE ITS OWN DETERMINATION AS TO WHETHER THE PRODUCTS ARE SUITABLE FOR THEIR PURPOSES AND WHETHER THE PRODUCTS CONFORM TO THE SPECIFICATIONS OR REQUIREMENTS IMPOSED ON SUCH PRODUCTS UNDER ANY LAWS, REGULATIONS, GUIDELINES OR STANDARDS UNDER ANY JURISDICTION AS ARE APPLICABLE TO CUSTOMER.
NOTHING CONTAINED IN THE WEBSITE AND IN THE TERMS AND CONDITIONS IS TO BE CONSTRUED AS A RECOMMENDATION BY SHOPBUG TO USE ANY PRODUCT.
SHOPBUG IS NOT LIABLE FOR ANY NON-CONFORMITY OF ANY OF THE PRODUCTS TO THE SPECIFICATIONS OR REQUIREMENTS IMPOSED ON SUCH PRODUCTS UNDER ANY LAWS, REGULATIONS, GUIDELINES OR STANDARDS UNDER ANY JURISDICTION AS ARE APPLICABLE TO CUSTOMER.
SHOPBUG MAKES NO REPRESENTATIONS OR WARRANTIES OR ANY KIND, EXPRESS OR IMPLIED, IN RELATION TO THE OPERATION OF THE WEBSITE, THE CONTENTS OR THE WEBSITE OR ANY OF THE PRODUCTS AND ALL REPRESENTATION OR WARRANTIES, WHETHER EXPRESS OR IMPLIED (INCLUDING REPRESENTATIONS OR WARRANTIES AS TO MERCHANT ANILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HERE BY EXCLUDED.
SHOPBUG IS NOT LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND OR NATURE WHATSOEVER (WHETHER UNDER CONTRACT, TORT OR OTHERWISE), ARISING FROM, IN CONNECTION WITH OR IN RELATION TO ANY OF THE PRODUCTS OR THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, BUSINESS, REVENUE, CONTRACTS OR ANTICIPATED SAVINGS).

17. Force Majeure

Notwithstanding any provision in the Terms and Conditions, ShopBug is not liable for or be deemed to be in breach of the Terms and Conditions by reason of any delay in performing, or failure to perform, any of its obligations in relation to the Products, if the delay or failure is due to any cause beyond its reasonable control. Without prejudice the generality of the foregoing, the following shall be regarded as causes beyond ShopBug’s reasonable control:

Acts of Gods, explosion, flood, tempest, fire, accident;
war or threat of war, sabotage, insurrection, civil disturbance or requisition;
import or export regulations or embargoes;
acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
strikes, lock-outs or other industrial actions or trade disputes;
errors, omission or failure of any electronic systems relied upon in the performance of ShopBug’s obligations; and
any other circumstances which shall make it impossible or inadvisable for ShopBug to perform its obligations.

18. Severability

In the event that any of term or condition is deemed by any court (or dispute resolution body) having jurisdiction to be illegal, invalid or unenforceable, it shall in no way affect or prejudice the legality, validity or enforceability of any other term or condition in the Terms and Conditions. If any term or condition is deemed by such court (or dispute resolution body) to be unenforceable because such term or condition is too broad in scope, such term or condition shall be construed to be limited in scope to the extent as shall be deemed necessary to make it enforceable. If any term or condition shall be deemed inapplicable by any such court to any party hereto or circumstances, it shall nevertheless be construed and apply to all other parties hereto and circumstances.

19. Arbitration

Customer agrees to refer any disputes arising out of, or in connection with the Terms and Conditions, (including any disputes or questions regarding its existence, validity and termination) to arbitration in the Republic of Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC”) for the time being in force which rules are deemed to be incorporated by reference into this provision. All arbitration proceeding shall be conducted wholly in English language. The arbitration tribunal shall consist of one arbitrator to be appointed by the SIAC in accordance with the SIAC Rules and the decision of the Tribunal shall be final and binding.

20. Law and regulations

By transmitting an order via the Website, the Customer agrees that Singapore Law shall govern the Terms and Conditions and any contract or legal relationship formed on the basis of the order.